The information below features services offered to the inmates of the Douglas County Jail.
For more information about each service listed below, please call phone numbers provided or visit website links.
A-1 Bonding: 770-949-1580
AAA Bonding: 770-920-2600
Best Bonding: 770-942-2000 bestbondingga.com
Free at Last Bail Bonds: 770-942-2633 freeatlastbb.com
Jail Division or Medical Department Complaints
If you have a complaint dealing with the Douglas County Jail or the Medical Department, please contact Lt. Duane Whisenhunt.
You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, Lt. Whisenhunt will contact you to follow up on your complaint. In the event that you feel your issue has not been handled to your satisfaction, you may contact Captain Kevin Hensley, Operations Manager or Colonel Jeff Nalley, Jail Administrator.
Lt. Duane Whisenhunt
Capt. Kevin Hensley
Inmate Mail - As of May 1st, 2011, the Douglas County Jail will implement a new policy regarding inmate mail. Like many other jails across the country, we will be limiting any correspondence to or from inmates to postcards. For complete details, click here to download the PDF file containing the new policy.
Questions regarding inmate mail policies can be directed to Deputy Hall at 678-486-1261.
Smart Deposit Kiosks
As of March 1, 2011 we will no longer take money orders at the bookin window or at visitation. We will continue to accept money orders through the mail. Also, we've placed Smart Deposit Kiosks in the Jail lobbies so that families can deposit money to an inmates' accounts easily. Click here to download information related to Smart Deposit Kiosks.
A&S Canteen provide commissary services to the inmates of the Douglas County Jail. For more information go to www.mycarepack.com.
You may contact a member of the Canteen at the Douglas County Sheriff's Office Monday thru Friday at 770-920-4972 regarding purchases, deposits or other related information.
Douglas County Jail's inmate phone system is provided by Telmate, through their GettingOut system. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), send a secure message on GettingOut, utilize the postal service in accordance with the Douglas County Jail inmate mail policy, or visit the inmate during official visitation hours.
To call you, an inmate simply dials your phone number. When receiving a call, you'll first hear an announcement from an automated operator: "You are receiving a call from [inmate name], an inmate at Douglas County Jail. Press one (1) to accept."
If the inmate has no funds in his account, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented the opportunity to:
You may also deposit funds:
If you wish to leave a voicemail for an inmate, you can call 1-866-516-0115 and leave them a voicemail (up to 3 minutes for $1.25).
Block Future Calls
If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.
Trust & Commissary
With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear. If you are paying with a credit card, www.gettingout.com is the fastest and most convenient way to deposit funds for an inmate.
Trust & Commissary FAQs
When will my Trust & Commissary deposit be available to use?
Commissary deposits can take up to 72 hours to post. Friends & Family and Inmate Account deposits are available immediately.
What accounts can I transfer from/to?
As a customer, you're able to transfer funds from your phone number to either another phone number, or to the Inmate's Communication Account (inmate's personal account). Additionally, these transfer rules apply:
How will an inmate know that they have funds available?
An automated voicemail message is sent to an inmate each time funds are deposited to an account.
GettingOut's "restricted" internal email system is a contained area where you can send private messages to your loved one or friend.
You must be logged into your GO (GettingOut) account to send and receive internal emails. The inmate receives internal emails the next time they log in to the system.
Note: All messages must be approved by the facility before they can be posted.
Here's a few things to keep in mind about sending messages:
How do I send a private message to an inmate?
How long can my message be?
Messages can be up to 300 characters long, including punctuation. There's a helpful character countdown feature at the bottom of your drafted message.
Where do I find the message an inmate says they sent me?
Log in to your GettingOut account and look under the "Message" or "News" tab.
PLEASE NOTE: The Douglas County Jail DOES NOT USE GettingOut.com for visitation services. You will need to register via this website for visitations.
In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit. Visitations are scheduled for no later than 7:40pm.
We no longer permit visits without an online registration.
Additionally, we have two telephone lines for reaching the Visitation Officers:
678-486-1273 and 770-920-4917.
The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Starting now, visitors can use their computer to visit from the comfort of their own home or office. There is a minimal cost for the visit; $7.50 for a 30 minute visit or $25 for a one hour attorney visit. Visitors will still be required to register prior to the visit and run a simple test to ensure that their computer hardware is compatible. Anyone interested in accessing this new feature should log into IP Web Visitor at this URL http://dcjailvisitation.us.