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REACT Team Douglas County Sheriff's Office

Jail Information

The information below features services offered to the inmates of the Douglas County Jail.

For more information about each service listed below, please call phone numbers provided or visit website links.


www.CashBondOnline.com

Website - www.cashbondonline.com
FAQ - http://www.cashbondonline.com/FAQ
Phone - 1-888-726-6301


Bonding Companies

A-1 Bonding: 770-949-1580
AAA Bonding: 770-920-2600
Best Bonding: 770-942-2000 bestbondingga.com
Free at Last Bail Bonds: 770-942-2633 freeatlastbb.com


Jail Division or Medical Department Complaints

If you have a complaint dealing with the Douglas County Jail or the Medical Department, please contact Lt. Duane Whisenhunt.
You will need to provide the following information.

  • Name (first and last)
  • Contact Phone
  • Best time to contact you
  • Complaint
    • Date of occurence
    • Nature of complaint

You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, Lt. Whisenhunt will contact you to follow up on your complaint. In the event that you feel your issue has not been handled to your satisfaction, you may contact Captain Kevin Hensley, Operations Manager or Colonel Jeff Nalley, Jail Administrator.

Lt. Duane Whisenhunt
770-920-3929
dwhisenhunt@sheriff.douglas.ga.us

Capt. Kevin Hensley
770-920-4954
khensley@sheriff.douglas.ga.us


New Inmate Mail Policy

Inmate Mail - As of May 1st, 2011, the Douglas County Jail will implement a new policy regarding inmate mail. Like many other jails across the country, we will be limiting any correspondence to or from inmates to postcards. For complete details, click here to download the PDF file containing the new policy.

Questions regarding inmate mail policies can be directed to Deputy Hall at 678-486-1261.


Smart Deposit Kiosks

As of March 1, 2011 we will no longer take money orders at the bookin window or at visitation. We will continue to accept money orders through the mail. Also, we've placed Smart Deposit Kiosks in the Jail lobbies so that families can deposit money to an inmates' accounts easily. Click here to download information related to Smart Deposit Kiosks.


Commissary Services

A&S Canteen provide commissary services to the inmates of the Douglas County Jail. For more information go to www.mycarepack.com.

You may contact a member of the Canteen at the Douglas County Sheriff's Office Monday thru Friday at 770-920-4972 regarding purchases, deposits or other related information.



Phone Services

The Douglas County Jail currently provides inmate telephone services through GTL. This is a prepaid service for which an inimate must be established.

To establish an account:
Call: 1-800-483-8314
Customer Service: 1-866-230-7761
Or visit them online at: www.offenderconnect.com



Inmate Email

Trinity Services Group is pleased to announce a new service for the Douglas County facility. Effective October 10th, 2013, friends and family will be able to send email communications to inmates using the website www.smartdeposit.com.

This website is used by friends and family to make deposits into inmate accounts from any computer. This new feature will allow these people to purchase set denominations and send mail to the inmate without the need for stamps, envelopes and use of the postal service. This is a quick, convenient and economical manner to communicate with loved ones.

  1. Go to www. smartdeposit.com website
  2. Register or Log into existing account
  3. Follow on screen instructions to Add New Recipient or Select Recipient if you already have account
  4. Select State and Facility (Georgia, Douglas County)
  5. Search for inmate by name or 10 number
  6. Select inmate you wish to add and hit "Add Selected"
  7. You can now send Mail by selecting the recipient in your list and clicking "Send Mail"
  8. A page will appear to allow an email to be typed
  9. Type message and follow instructions

Additional Details:

  • You will need to Deposit funds for mail (minimum $8.30 to a maximum of $24.90)
  • All messages will be monitored for content by the system
  • Custody staff will not approve e-mails that have inappropriate content and/or are out of compliance with established policy
  • The cost per message is $0.83

We sincerely hope t hat this new service will be beneficial to each user.



Visitation Rules
  • Dress Code
  • In an effort to maintain a family friendly atmosphere, we ask that you familiarize yourself with and follow the dress code when coming to visitation. Anyone violating the dress code will be asked to correct the problem or leave. Repeated violations will result in loss of visitation privileges. Your cooperation is appreciated and will ensure that your visit is not delayed.
    • No low cut shirts
    • No short-shorts (shorts should extend past the fingertips when arms are extended by your side)
    • No spandex or form fitting clothing
    • Pants should be worn at the waist
    • No clothing with obscene or vulgar images or writing

In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit. Visitations are scheduled for no later than 7:40pm.

We no longer permit visits without an online registration.

Log on to the visitation site to register. If you have not completed online registration you will not be permitted a visit. Click here for our visitation site.

Additionally, we have two telephone lines for reaching the Visitation Officers:

678-486-1273 and 770-920-4917.


A New Way to Visit

The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Starting now, visitors can use their computer to visit from the comfort of their own home or office. There is a minimal cost for the visit; $7.50 for a 30 minute visit or $25 for a one hour attorney visit. Visitors will still be required to register prior to the visit and run a simple test to ensure that their computer hardware is compatible. Anyone interested in accessing this new feature should log into IP Web Visitor at this URL http://dcjailvisitation.us.

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Douglas County Sheriff's Office
8470 Earl D. Lee Blvd. • Douglasville, GA 30134
Phone: (770) 942-2121

   

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