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REACT Team Douglas County Sheriff's Office

Jail Information

The information below features services offered to the inmates of the Douglas County Jail.

For more information about each service listed below, please call phone numbers provided or visit website links.

Website -
Phone - 1-888-726-6301

Bonding Companies

A-1 Bonding: 770-949-1580
AAA Bonding: 770-920-2600
Best Bonding: 770-942-2000
Free at Last Bail Bonds: 770-942-2633

Jail Division or Medical Department Complaints

If you have a complaint dealing with the Douglas County Jail or the Medical Department, please contact Lt. Duane Whisenhunt.
You will need to provide the following information.

  • Name (first and last)
  • Contact Phone
  • Best time to contact you
  • Complaint
    • Date of occurence
    • Nature of complaint

You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, Lt. Whisenhunt will contact you to follow up on your complaint. In the event that you feel your issue has not been handled to your satisfaction, you may contact Captain Kevin Hensley, Operations Manager or Colonel Jeff Nalley, Jail Administrator.

Lt. Duane Whisenhunt

Capt. Kevin Hensley

New Inmate Mail Policy

Inmate Mail - As of May 1st, 2011, the Douglas County Jail will implement a new policy regarding inmate mail. Like many other jails across the country, we will be limiting any correspondence to or from inmates to postcards. For complete details, click here to download the PDF file containing the new policy.

Questions regarding inmate mail policies can be directed to Deputy Hall at 678-486-1261.

Smart Deposit Kiosks

As of March 1, 2011 we will no longer take money orders at the bookin window or at visitation. We will continue to accept money orders through the mail. Also, we've placed Smart Deposit Kiosks in the Jail lobbies so that families can deposit money to an inmates' accounts easily. Click here to download information related to Smart Deposit Kiosks.

Commissary Services

A&S Canteen provide commissary services to the inmates of the Douglas County Jail. For more information go to

You may contact a member of the Canteen at the Douglas County Sheriff's Office Monday thru Friday at 770-920-4972 regarding purchases, deposits or other related information.

Phone Services

Inmate Phones

This facility's inmate phone system is provided by Telmate. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), utilize the postal service in accordance with the Douglas County Jail inmate mail policy, or visit the inmate during official visitation hours.

Phone Calls

To call you, an inmate simply dials your phone number. When receiving a call, you should first hear an announcement from an automated operating, such as "You are receiving a call from [inmate name], an inmate at [facility name]. Press one (1) to accept."

If the inmate has no calling funds, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented to opportunity to:

  1. Pay (via credit card) to continue the current call
  2. Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
  3. Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.

You may also deposit funds:

Via the Web
Make deposits via the Web, from Telmate's Web site at
Over the Phone
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.
At a Lobby Kiosk
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility.


To leave a voicemail for an inmate, Friends and family can now leave inmates a voice mail message up to 3 minutes for $1.25. Just call 1-866-516-0115 and follow the prompts.

Block Future Calls

If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.


Visitation Rules
  • Dress Code
  • In an effort to maintain a family friendly atmosphere, we ask that you familiarize yourself with and follow the dress code when coming to visitation. Anyone violating the dress code will be asked to correct the problem or leave. Repeated violations will result in loss of visitation privileges. Your cooperation is appreciated and will ensure that your visit is not delayed.
    • No low cut shirts
    • No short-shorts (shorts should extend past the fingertips when arms are extended by your side)
    • No spandex or form fitting clothing
    • Pants should be worn at the waist
    • No clothing with obscene or vulgar images or writing

In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit. Visitations are scheduled for no later than 7:40pm.

We no longer permit visits without an online registration.

Log on to the visitation site to register. If you have not completed online registration you will not be permitted a visit. Click here for our visitation site.

Additionally, we have two telephone lines for reaching the Visitation Officers:

678-486-1273 and 770-920-4917.

A New Way to Visit

The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Starting now, visitors can use their computer to visit from the comfort of their own home or office. There is a minimal cost for the visit; $7.50 for a 30 minute visit or $25 for a one hour attorney visit. Visitors will still be required to register prior to the visit and run a simple test to ensure that their computer hardware is compatible. Anyone interested in accessing this new feature should log into IP Web Visitor at this URL

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Douglas County Sheriff's Office
8470 Earl D. Lee Blvd. • Douglasville, GA 30134
Phone: (770) 942-2121


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